Shipping policy

Shipping Policy (UK)

Last updated: 05/01/2026
Store name: Saiga Shop

This Shipping Policy explains how shipping works at Saiga Shop, an online dropshipping store that works with international suppliers.

1.Dropshipping model and suppliers

Saiga Shop operates using a dropshipping business model. This means that products are not stored locally and are shipped directly by third-party suppliers.

Many of our suppliers are located outside the United Kingdom, including suppliers based in China and other international locations.

Because of this model, shipping times may be longer than standard domestic UK deliveries.

2.Shipping destinations

We currently ship to:

United Kingdom
[Other countries if applicable]

Shipping availability will be confirmed during checkout.

3.Order processing time

Orders are typically processed within 1–3 business days.

Processing includes order verification and transmission of order details to our suppliers.

Business days do not include weekends or public holidays.

4.Estimated delivery times (United Kingdom)

Because our products are shipped internationally, estimated delivery times are:

Standard International Shipping: 10–25 business days

In some cases, delivery may take up to 30 business days depending on:

Customs clearance
International logistics delays
Peak seasonal demand
Postal service disruptions
Events outside our control

Delivery times are estimates and cannot be guaranteed.

5.Shipping costs

Shipping costs are clearly displayed during checkout.

From time to time, we may offer free shipping promotions which will be indicated on the website.

6.Customs duties, VAT, and import taxes

Because some orders may be shipped from outside the United Kingdom, customs duties, VAT, or handling fees may apply depending on UK import regulations.

These charges are determined by customs authorities and are outside our control.

Where applicable, customers may be responsible for paying these charges.

7.Tracking information

Once your order has been shipped:

You will receive a confirmation email with tracking information.

Tracking numbers may take 2–5 business days to become active depending on the carrier.

Tracking updates depend on international shipping carriers and postal services.

8.Delivery issues and delays

a) Delayed orders

If your order has not arrived within 30 business days, please contact us at:

Email: sac@saigashop.com

We will investigate the shipment with the supplier and carrier.

b) Incorrect address

Customers are responsible for providing accurate shipping information.

Saiga Shop is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

c) Lost shipments

If a shipment is confirmed as lost in transit, we will offer a replacement or refund in accordance with our Refund Policy.

9.Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

Your order number
Clear photos or videos showing the issue

We will assess the situation and provide a suitable solution in accordance with applicable consumer protection laws.

10,Consumer rights (United Kingdom)

Nothing in this Shipping Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Consumers have the right to receive goods that:

Match the description
Are of satisfactory quality
Are fit for their intended purpose

If goods do not meet these requirements, customers may be entitled to a repair, replacement, or refund as provided by law.

11.Right to cancel (UK consumers)

Consumers located in the United Kingdom may have the right to cancel their order within 14 days of receiving their goods.

Full details of cancellation rights and procedures are described in our Refund Policy.

12.Changes to this Shipping Policy

Saiga Shop reserves the right to update this Shipping Policy at any time.

Any updates will be published on this page with a revised "Last updated" date.

13.Contact us

If you have any questions regarding shipping or delivery, please contact us:

Email: sac@saigashop.com