Refund policy

Refund Policy (UK)

Last updated: 05/01/2026
Store name: Saiga Shop

This Refund Policy explains how refunds, returns, and cancellations are handled at Saiga Shop, an online dropshipping store working with international suppliers.

1.General information

Saiga Shop operates under a dropshipping model, meaning products may be shipped directly from third-party suppliers located outside the United Kingdom.

This policy is designed to comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2.Right to cancel (UK consumers)

If you are a consumer located in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.

To exercise this right, please contact us at:

Email: sac@saigashop.com

You must notify us within 14 days of receiving the item.

Customers may inspect the product as they would in a physical store. However, the item must not be used beyond what is necessary to examine it.

After cancellation is confirmed, the item must be returned within 14 days.

3.Returns (international shipping)

Because our products are shipped internationally:

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Return shipping costs are non-refundable.

We recommend using a tracked shipping service when returning items.

4.Exceptions to the cancellation right

The 14-day cancellation right does not apply to:

Personalised or custom-made products
Perishable goods (such as food or flowers)
Sealed hygiene or health protection products if opened
Sealed audio, video, or software products if unsealed

These exceptions follow the Consumer Contracts Regulations 2013.

5.Refunds (approved returns)

Once we receive and inspect the returned item:

Refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days

Original shipping costs may only be refunded where required by law.

6.Faulty, damaged, or incorrect items

If your item is faulty, damaged, not as described, or incorrect, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Please contact us as soon as possible and provide:

Your order number
Clear photos or videos showing the issue

In these cases, return shipping costs may be covered or reimbursed where appropriate.

7.Orders delayed in transit

Due to international shipping, delivery times may vary.

Orders may take up to 30 business days to arrive depending on supplier processing times, customs clearance, and postal services.

Delays caused by customs or postal services do not automatically qualify for refunds.

If an order has not arrived after 30 business days, please contact us so we can investigate with the supplier.

8.Non-refundable items

Refunds may not be available for:

Items damaged due to misuse
Items returned in used or altered condition beyond necessary inspection
Items returned without prior return authorization
Gift cards or digital products (if applicable)

This does not affect your statutory consumer rights.

9.Chargebacks and disputes

We encourage customers to contact us first to resolve any issues.

Unresolved chargebacks or fraudulent disputes may result in order cancellation and account restrictions.

10.Changes to this Refund Policy

Saiga Shop reserves the right to update this Refund Policy at any time. Updates will be posted on this page with a revised date.

11.Contact us

If you have any questions regarding returns or refunds, please contact us:

Email: sac@saigashop.com